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What is the purpose of a complaint? You expected someone or a company to deliver some product or service and they either didn’t deliver or did not deliver it in the way you expected them. So you complain. What happens next?
You may not get a reply. This is bad on the part of the person or company. This indicates they do not care or they are not equipped to handle your complaint.
If you get a reply, it may be to your satisfaction. They offer to meet up to your expectations by changing, replacing, modifying what they provided. They may alternatively offer an explanation or a clarification. It all makes sense and the matter is resolved.
If you get a reply and it is not to your satisfaction, you complain again. This starts a new cycle. You may not get a reply, get a satisfactory reply or get an unsatisfactory reply. If you get an unsatisfactory reply, you complain again. This starts another new cycle and it goes on (and on and on).
Some complain to get something out of the other party, whether their complaint is justified or not. If I make enough of a fuss, they will give in, give me this or that, some extra compensation just to shut me up.
Some complain to feel important and significant, to get attention that they crave, whether the complaint is justified or not. Some take things further and create even bigger dramas by going to court with their complaints.
Some always complain and find they always have something to complain about, so nothing good ever happens to them!
Do you complain on a regular basis? Is this a habit of yours? Are you getting your needs met by complaining on a regular basis? Have you considered other ways of getting your needs met?
In the Smarter Starter Pack, David Bowden says: “80 percent of traders fail. They lose money - they either retire or they go broke. It is not that they make a lot of mistakes. They all make the same mistake … all problems were from within the trader. As a result, they are all problems that can be fixed. The first thing you must do for me is to accept this as a hypothesis: Your problems are able to be fixed if you accept that there are no reasons outside yourself that make you fail. If you are a complete trader, you can’t blame some broker’s bad advice for a loss. After all, it was you who listened to the advice and then chose to act on it! Accept responsibility for your own actions. I have yet to meet a Super Trader who does not automatically accept full responsibility for his or her own actions!”
Do you feel the urge to complain about this article? The problem, as David puts it, is within. Do not look for the solution outside of yourself. The answer is within.
Believe, achieve
Sinan Koray
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