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Refund Policy and Procedure


Terms used in the refund policies are defined in the Term and Conditions or below.

Active Trader Program Money Back Guarantee
If for any reason you do not wish to continue using the Active Trader Program, you can return all materials including any bonus items to one of our representatives between 9am and 12:00 (noon) on the first day of your scheduled Trading Tactics Class or to our office within twenty-one(21) days from the Date of Enrolment, whichever comes first (“Guarantee Period”) and we will refund your Enrolment Fee in full in accordance with our Refund Procedure as set out below.

Product Refunds & Cancellations – All Approved Refunds are processed in accordance with our Refund Policy set out on our website. No refunds are given on items outside their guarantee or cancellation period. No refunds are given on products sold in a special or discounted package. No refunds are given on subscription services. No refunds are given on classes you have attended or fail to attend. No refunds are given on expired Class Credits.

An “Approved Refund” is a refund request that has been confirmed by SITM to be within either the guarantee or cancellation period. All Refund requests must be received by SITM prior to expiry of the applicable Guarantee Period. No Refunds are given on Refund requests that do not meet the applicable Guarantee conditions or that are received outside of the applicable Guarantee Period. Approved Refunds will be processed within thirty (30) days from date of approval by SITM. In the event that you choose to exercise your guarantee, you waive the right to attend any future classes and all associated SITM products and services will be terminated.

Partner Students
Only one Partner Student is permitted to be linked to a Primary Student. If you choose to enrol as a Partner Student and the Primary Student you are linked to chooses to refund, you will be required within 14 days from notification by SITM to either:

  1. Upgrade your status to that of a Primary Student by paying the difference between the discounted Partner Student Enrolment Fee and Primary Student Enrolment Fee; or
  2. Request to be linked to another associated Primary Student approved by SITM

Class Credits
A Class Credit is the right to attend a SITM Class specified by the type of Class Credit. Class Credits can only be used for the class which they are specified and must be used within 12 months from the date of purchase. Class Credits are non-transferable.

Class Changes
Your request to change Class location or date will be granted only if SITM can find another student to take your place. SITM reserves the sole right to change Class content. SITM reserves the right to cancel, reschedule or change location of any Class. If a Class for which you have been enrolled is cancelled or rescheduled we will make every reasonable effort to accommodate you in the next available scheduled Class. SITM will not under any circumstances be liable for any out of pocket expenses incurred by you as a result of any cancellation or rescheduling. Classes are non transferable.


Products purchased through SITM, which qualify for a refund as per the terms and conditions of purchase, are payable within 30 days from the date of authorisation, return of materials and receipt by SITM of a written or verbal request prior to the expiry of the guarantee period.

Clients are required to contact the Returns Officer prior to the return of goods to qualify the return criteria. Upon confirmed qualification, a Return Merchandise Authorisation number will be issued. The Return Merchandise Authorisation number is valid for 14 days, at which time the application will lapse and the refund request is no longer valid. Clients wishing to return goods after this time will need to contact the Returns Officer and re-apply. SITM will not accept delivery for any returned material that does not note the Return Merchandise Authorisation number clearly on the outside packaging.

Refund Procedures
If you decide to return your materials at your scheduled Trading Tactics Class in re-saleable condition before 12:00pm of the first day of the scheduled Trading Tactics Seminar you will be issued with a receipt.

If you are entitled to a refund in accordance with our Refund Policy above and you wish to return Products directly to our office, your request for a refund will be processed in accordance with the following procedure:

Contact our Returns Officer (details below), in the case of a physical Product, and obtain a Return Merchandise Authorisation (“RMA”) number. The Return Merchandise Authorisation number is valid for 14 days, at which time the application will lapse and the refund request is no longer valid.

We will not provide a refund or accept delivery of any returned goods unless the physical goods are returned:

  • clearly displaying the RMA Number on the outside packaging; and
  • in re-saleable condition as determined by SITM at its sole discretion.

We take no responsibility for the return of Products and recommends all Products be returned using a secure method of delivery. All delivery charges will be at the purchasers sole cost.

Successful refund claims will be paid within 30 days from either:

  1. In the case of a Product refund, the date that the product is returned to SITM.
  2. In the case of Performance Guarantee refund, the date your claim has been assessed.

Refunds will be made via the payment method of the original purchase or in the case of direct debit payments, by cheque. Please note credit card issuer may take up to 5 days to process refunds. Any shipping and handling cost will be deducted from refunds where applicable.

If you believe that you are entitled to a refund but have been denied a refund please click here.

How to Contact Us
Any enquiries associated with the Refunds and Refunds Procedure should be directed to our Customer Care Officer on:


Telephone: +61 2 8213 6099

Facsimile: +61 2 9972 7769

Email: email@safetyinthemarket.com.au

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